Shipping, Payments, Terms & Conditions

Shipping

All clothing is sent by a trackable service. This is the most secure way to send your order.

UK Customers
As of 2015 we have revised our shipping prices to make them cheaper.* If you order 1 or 2 items (up to a certain weight limit), you can now choose between a £3.90 Royal Mail 2nd Class Signed For Service, or a faster £7.50 express courier service. If you order 3 or more items, the only option available is the express courier service. However, the price is fixed at £7.50, and doesn’t change no matter how many skirts you order.
If you live in London, you can also choose to collect your order in person from Camden. If you choose this option, please email nqteam@nicolaquilter.com to arrange collection.
*Prior to this, shipping costs were as follows: 1 skirt £5.50, 2 skirts £7.50, 3 skirts £9.50

International Customers
Orders overseas are sent via International Signed For. All of these will require a signature.You will receive an email with the tracking number once your order has dispatched.
Please note, orders placed using a PO Box address can not be delivered by a signature service.

Pre-Orders

If you have pre-ordered a garment, you can find the expected date of dispatch on the product page. If you buy an item currently in stock with a pre-ordered item, both items will be sent when the pre-ordered item is ready. This is because the shopping basket combines the shipping cost.
 

Exchanges

If you are unsure of your size please email us with your measurements before placing an order! Exchanging can become expensive with repeat postage costs.   If you buy something and you would prefer a different size, please return the original via a signed for service and we will then send you another. When exchanging please pay post online (‘pay post’ section in ‘fashion’) to cover the return postage cost.   Please note, there are no refunds on sale items. If there is a size issue we will do our best to swap for another size if it is available in the sale, but not for another design.   For sizing information you can have a look on our FIND YOUR SIZE page.
 

Discount

The checkout automatically combines shipping costs if you buy more than one item.  

Terms and Conditions

You have the right to cancel within seven days of your purchase. If you wish to cancel your money will be refunded. Please email team@nicolaquilter.com and we will contact you with the returns address.   Ray Morely Cover   Nicola Quilter Ltd, Company Number 07365793, Contact +447973884852 / team@nicolaquilter.com.