Privacy Policy

PRIVACY & DISCLAIMER We’re committed to protecting your privacy. We’d expect the same for ourselves!
We will use the information that we collect about you in accordance with the General Data Protection Regulation which came into effect on May 25, 2018.


What information do we receive?

The personal information that we could collect from you, includes:
Name and title.
Contact details including postal address, email, phone number.
Transaction history.
Photos when you send them in!


How do we receive the information?

When you place an order with us online.
When you sign up for our mailing list, to hear about the latest designs and offers.
When you email us, to place an order, arrange an exchange or return.
And that’s it!


Social media

We use social media to connect to our lovely customers, and show our designs to the world. Along with a few inspirational quotes!
We reply to comments or questions you make to us on social media platforms.
Sometimes people arrange returns and exchanges via social media messages instead of email. And send us a postal address that way.
And when you choose to send us pictures of yourself in our clothes (which we love!) we may re-post them (with your permission) for everyone to enjoy!


Third party organisations

We never give or sell information to third party organisations. That’s not fair to you. And it’s really annoying!


Campaign Monitor

We use e-mail marketing tool Campaign Monitor to send our e-mail newsletter. Campaign Monitor has applied the European guidelines regarding data processing in their privacy policy. You can find all information in their online Trust Center.


Giving you control

We send out our email newsletter via Campaign Monitor.
We only ever email you with news about our designs, products and offers. Nothing else!
You can opt out from the newsletter at any time. It says unsubscribe at the bottom left of every email we send (which isn’t that many!)
You’ll only hear from us again if you place another order with us- in which case, you will still receive the automatically generated confirmation email.

We have taken appropriate technical and organizational measures to protect personal data against unlawful processing:
All persons and organizations that can see your data on behalf of Nicola Quilter Ltd are obliged to maintain their confidentiality.
We have an internally documented password policy and control access on all our systems.
We test and evaluate our measures regularly.
Our (very few!) employees have been informed about the importance of the protection of personal data.


Our integrated services

Our website is managed by Nicola Quilter Ltd and is hosted by Media Temple.
Remote access to the network and server is only possible via VPN.
No personal information is stored anywhere on this site.
Payments (including name and contact details) are processed via Romancart, a secure e-commerce site used by 56000 online stores.
Our local server and computers are protected with personal passwords and access control, for which we maintain an internally documented policy.


How long do we keep your information?

We may retain your data for a period of seven years after we’ve stopped hearing from you/ sending you clothes!
Some information can be stored indefinitely for the purposes of our financial records.
As mentioned below, you have the right to ask us to remove your personal data from our databases.


Your rights

From May 25, 2018 onwards, you have the right to access, right to rectification, and right to removal of the personal data we received from you. You can contact us via email, through social media, or even by post (though that does take a bit longer.)
To prevent misuse, we will ask you to prove your identity by sending us a copy of an official identity document.
You also have the right to object to the processing of (a part of) your personal data by us. You have the right of portability of your personal data to you on your demand. We may ask you to prove your identity before responding to the aforementioned requests. Always keep in mind that the above rights are not absolute, and that we may have the right to refuse requests when exceptions apply.